Hartwell Medical - 6354 Corte del Abeto, Suite F - Carlsbad, CA 92011 USA
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Please review our Terms & Conditions before ordering.

Applicable Law - Any order placed on hartwellmedical.com/shop shall be only subject to the terms and conditions set forth herein, notwithstanding any terms and conditions that may be obtained in any order acknowledgement or other form from the buyer. Such terms and conditions of buyer shall not bind Hartwell Medical LLC unless accepted by Hartwell Medical LLC in writing whether or not they materially alter the order. The order shall be governed in all respects by the laws of the State of California.
Federal law restricts the use of medical devices for use by a physician, emergency medical technician or other medical practitioner. These products are for use by properly trained and authorized emergency medical personnel who operate under proper medical control.
Billing - HartwellMedical.com/shop currently accepts credit cards for online orders only.
Claims - We take great care in filling, checking and packing your order. However, on occasion an order may be inadvertently filled incorrectly, damaged or lost in transit. If there are any questions regarding an order please contact our customer service staff immediately. All claims for damage occurring in transit must be made upon receipt of goods. Please save all boxes and packing material. Please contact Hartwell Medical regarding these claims. All shipping errors by Hartwell Medical discovered upon receipt of goods must be reported immediately to Hartwell Medical customer service.
Delivery - Orders are usually shipped within 24 hours of receipt. All shipments will be shipped UPS ground (5-7 business days). If we are temporarily out of stock, items will be backordered and shipped as soon as they are available and released for shipment.
Limited Warranty - All Hartwell Medical products have been carefully tested and inspected at our warehouse. Every order is guaranteed, subject to the terms stated in this warranty, to be free of defects in materials and workmanship. We will repair or replace any part which, upon examination, proves to be defective in material and workmanship. For warranty claims, call our Customer Service Department at 760-438-5500 or email us at customerservice@hartwellmedical.com.
Pricing - The prices shown on this web site are as accurate as possible. However, prices are subject to change without notice, except in the case of a product promotion or special offer that has a specific time period.
Returns - If it is necessary to return an item, a Return Goods Authorization Number (RGA) must be obtained through our customer service department. Merchandise returned without a RGA number will not be accepted. No product claimed to be deficient will be accepted without prior approval of Hartwell Medical. Product accepted for investigation will be inspected, tested and then evaluated for repair or replacement. Returned products will be evaluated by age of product, condition of product and expected length of time to repair the product. If deemed repairable, the customer will be provided with an estimate prior to beginning any repairs. All repaired items carry a 90-day warranty.
To process your return: 1. Call 760-438-5500 or email customerservice@hartwellmedical.com to obtain a Return Goods Authorization Number (RGA). 2. Provide your order number and details about the product(s) involved and the reason for the return 3. Request shipping instructions. Your return will be evaluated promptly upon receipt at our facility.
Standard Shipping Rates - Orders placed on hartwellmedical.com/shop can ship to all 50 United States. Hartwell Medial currently does not accept online international orders. When placing an order at hartwellmedical.com/shop there may be options for free shipping at different times. This option will not always be available and may be used for special offers or promotions.